Correspondence
Write to the office.
Use this form for questions about language pairs, file suitability, certification, or an existing instruction. For a new paid instruction, use Basic or Priority on the pricing page.
Refund requests within fourteen days of purchase do not require a reason. Mark the topic as “Refund” and include the payment reference if you have it.
Do not send original identity documents by unencrypted email if a scan already sits on the instruction. This form is for messages, not bulk file transfer of highly sensitive packs.
Hours. Messages are read on business days. We aim to reply by email. We do not provide legal, immigration, or clinical advice — only translation of the text you supply.